These Terms of Service govern the purchase and use of digital products sold on this website by DOT support, trading as E. Katsouranis A Kalovelonis OE, Hroon Polytexneiou 55, Piraeus, Greece.
Products
The products sold on this website are digital software extensions and related downloadable files for EspoCRM. No physical goods are shipped.
Orders and delivery
After a successful payment, the customer receives access to the purchased digital product through the store delivery flow in effect at the time of purchase. Access may be provided by direct download, email delivery, or a hosted checkout delivery method.
License and permitted use
Unless a product page states otherwise, each purchase grants a non-exclusive right to use the product internally for the customer's own business or client operations, subject to the product-specific license terms. Resale, redistribution, sublicensing, or repackaging of the products is not allowed without prior written permission from DOT support.
Compatibility and customer responsibility
Customers are responsible for reviewing the compatibility notes on each product page before purchase. Because EspoCRM environments may include customizations, third-party extensions, overrides, and server-specific behavior, customers should test products first in a staging or backup environment where possible.
Support
Support availability may vary by product and by the commercial terms shown on the relevant product page. For installation questions, deployment assistance, or pre-sales questions, contact support@dotsupport.gr.
Refunds
Refunds are handled according to the Refund Policy published on this website.
Limitation of liability
To the maximum extent permitted by applicable law, DOT support is not liable for indirect, incidental, special, or consequential damages, or for loss of data, revenue, or business interruption arising from the use or inability to use the products. The customer remains responsible for backups, testing, and deployment decisions.
Governing law
These Terms are governed by the laws of Greece, without prejudice to any mandatory consumer protection rights that may apply under applicable law.
Contact
Business name: DOT support / E. Katsouranis A Kalovelonis OE
Address: Hroon Polytexneiou 55, Piraeus, Greece
Email: support@dotsupport.gr